FAQs

Please explore our most frequently asked questions below which may save you a phone call or an email.

How can I contact you?

How can I pay?

You can pay securely via:

All leading credit and debit cards
Bank Transfer
PayPal

Unfortunately we cannot accept cheques.

How do I create an account on your website?

Please complete our trade application form by including as much information as possible and we can setup an account for you. You will then receive an account activation email which will enable you to setup a unique password.

Why can't I log into my online account I had a couple of years ago?

In July 2022 we moved onto this new website! So if you had an online account with us on our old website then you may need to setup a new account.

Please see the previous FAQ question on how to set up a new account.

Are your mugs fine bone china?

Yes – all our mugs are quality fine bone china. The type that tea just tastes better in and the high quality that customers love.

Are your mugs dishwasher and/or microwave safe?

Yes – our mugs are both dishwasher and microwave safe.

Can I collect my order, I live/work nearby to your factory in Holt?

This can be arranged but please let us know when placing your order so that we do not include postage on your invoice.

When will my order arrive?

All our mugs are made to order, please allow 7-10 working days for dispatch.

We’ll email you once your order has left us, and if delivery is within mainland UK you should receive your order within 1-3 working days.

Can I add/remove products to my order?

Please contact us if you would like to add or remove items from your order, we are unable to change your order once it has been prepared for dispatch. Custom items cannot be removed if your order has been processed by our design team.

What should I do if I've received a damaged item?

We’re sorry to hear this, If you receive a damaged item please notify us within 7 days of receiving your order. Please email us a photograph of the damaged item to: stubbswholesale@grindstore.com and we will replace the item free of charge, or arrange a credit if we are unable to supply a replacement.