Privacy Policy

Stubbs Mugs Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.stubbsmugs.co.uk (“Our Site”), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. We may change this Privacy Policy from time to time. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on: 25th May 2018.

Information about us

Stubbs Mugs Limited is a limited company registered under company number 07280106, and has its registered office at 43 Bull Street, Holt, Norfolk, NR25 6HP, UK. Our trading address is 2 Heath Drive, Holt, Norfolk, NR25 6ER, UK. Our VAT number is 995558155.

If you have any questions about how we hold and use your personal data, you can contact us by writing to us at our registered address above, or email us to: hello@stubbsmugs.co.uk, or call us on 01263 713417 between 9.00am and 4.30pm UK time (Monday to Friday, excluding public holidays). Our customer services operators speak only English. Please note that all calls made from UK landlines will be charged at your standard landline rate. Mobile phone and international call charges will vary.

What does this policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Why do you need my personal data?

If you place an order with us, we will need your name and address, along with your credit or debit card number and the billing and delivery addresses. This will allow us to fulfil your order. We will also require your email address and phone number so we can send you updates about your order and contact you in the event of any queries relating to it.

Does your website collect and store any other personal data?

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Please note, if you disable cookies, you will still be able to use the website, but some of the features may be missing.

Do you hold any data about my purchases?

When you place an order with Stubbs Mugs Ltd, we do hold and process your purchase data. This helps us provide order history information to you via the “my account” section of the website or when you contact the Customer Services team.

We also use your purchase information, combined with that from other customers, to help with our marketing plans and to improve our product range and promotional plans.

Who do you share my data with?

We may sometimes contract with trusted third parties to supply certain services. These may include payment processing, delivery, and email marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. For example, we may share your name, address and telephone number or email address with our courier company to fulfil your order.

We will only share your name and address with other selected companies for marketing purposes if you opt-in for this via our website or by contacting us directly.

We never pass customer email addresses on to anyone else outside our trusted third parties for direct marketing purposes.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Is my data used for direct marketing?

If you want to be kept up to date with new product launches, promotions and offers you can opt to receive email newsletters and catalogue mailings from us. You can do this by signing up to our mailing list, ticking a box on the website, or by contacting us directly via email or telephone.

We never pass customer email addresses on to anyone else outside our trusted third parties for direct marketing purposes.

What if I change my mind and no longer want to receive newsletters?

You can unsubscribe from our email newsletters by clicking the unsubscribe link at the bottom of any marketing email, or you can make the request to us directly via email or telephone and we will remove your details from our marketing lists.

How will my data be stored?

All personal data is stored securely in our system at all times. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

Maintain all personal data on password protected systems and devices
Ensure all devices have a full encrypted protection.
Only use third party services that are GDPR compliant.

How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected, and we will review this annually.

Can I withhold information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

What are my rights?

You have the right to request the correction of inaccurate personal information we hold about you and the right to change the consent you’ve given for us to contact you at any time. You can do both these things via the “my account” section of our website, or by contacting us directly via email or telephone.

You have the right to be informed about how your personal information is being used and the right to access the personal information we hold about you. If you would like to access this data, please contact us directly via email or telephone.

You have the right to request that we delete your data, this is the “right to be forgotten”. If you would like to access this right, please contact us directly via email or telephone.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.